Terms and Conditions

Booking and Cancellation Policy:

All Appointments : Once confirmed, you will receive an email or SMS message with the details of your appointment.  If you need to cancel or change this appointment please endeavour to give a minimum of 24 hours notice – no fee will be payable with sufficient notice; 

Clinic Appointments: failure to provide sufficient notice prior to 24hrs notice will be classified as a “late notice cancellation” and you will be billed for 50% of the appointment fee.  Failure to provide any notice  will be classified as a “no-show” appointment and you will be billed 100% of the appointment fee. 

For Zoom Appointments: Pre-payment of appointment fee must be received 24-hours prior to appointment to confirm and hold booking; If you need to cancel or change this appointment please endeavour to give a minimum of 24 hours notice – no fee will be payable with sufficient notice; failure to provide sufficient notice prior to 24hrs notice will be classified as a “late notice cancellation” and you will be billed for 50% of the appointment fee.  Failure to provide any notice  will be classified as a “no-show” appointment and you will be billed 100% of the appointment fee. Failure to Attend your designated ZOOM meeting time within 15 minutes of commencement will be classified as a NO-SHOW and a completed appointment – No refund will be applicable. 

Carrie Ross  - Clinical Nutritionist/ owner and Manager of Biome Integrative Nutrition - endeavours to provide all clients with quality, respectful and tailored personalised services within the scope of Biome Integrative Nutrition; as such reserves the right to cancel or refuse service to any client for any reason where lines of ethics, safety or respect are impacted.

Rebates:  Dieticians in Australia are the only practitioners fortunate enough to be included in the Medicare Rebate Scheme; Carrie Ross BSc. Is a Registered Clinical Nutritionist; whilst the qualifications are very similar, the titles are not, and as such Biome Integrative Nutrition Fees do NOT attract a Medicare rebate  this means, as much as I would like to assist on your GP Care plan, I am not part of the MBS. however Biome Fees  are eligible for rebate via participating private health funds (currently BUPA and Teachers Health/Union are NOT participating funds). 

My provider numbers have been attached for you to contact your fund to o check if your policy covers "NUTRITION"

Biome Integrative Nutrition

Practitioner: Carrie Ross CN BHSc. 

1/1 Robinson Place, 

Rockingham WA 6168

Ph: (08) 9592-7336 M: 0403278455 

Fax: +61 895019227

ABN: 88 122 668 963

Provide Numbers:

ARHG: AN22716U

ANTA: 22716

MBP: A182892L